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NB COVID19 LOCKDOWN PERIOD
Please note that the below mentioned lead-times for processing and shipping, may not apply for the duration of the lockdown due to low human resources both at FJ HQ and with the courier service.
We will, of course, endeavor to keep as close to our usual lead-times as possible! Thank you for your patience and understanding!
Our order processing lead-time is between 1-2 working days (*) from receipt of a completed, paid order. Please allow for shipping time thereafter.
Approximate shipping lead times (duration may vary depending on the destination):
1. Main City Centres 2 - 3 working days for delivery
2. Outlying Areas 4 - 5 working days for delivery
1. National Main City Centres - R80
2. National Outlying Areas - R150
3. International - Please email firstname.lastname@example.org for a quote.
- Delivery is free for orders over R800 ONLY in Main City Centres
- You will receive an Order Fulfillment / Dispatch Confirmation Email once your order has been dispatched
- Your order may be delivered anytime between 08h00 and 17h00 and a signature (from
you or a responsible third person) will be required as proof of delivery.
- If you are not available at the time of delivery, and you have not agreed to allow a third person to accept delivery on your behalf, then you will be contacted by the courier
service to arrange for a second delivery attempt.
* Please allow up to 2 weeks for all FJ KICKS leather footwear as these are made to order
* For any urgent orders please contact us directly, we will endeavour to assist wherever
Returns may be requested within 14 days from purchase. Items must be returned unused, in its original condition and in the original packaging, and will be inspected once received. Only approved returns qualify for one of the below return options. Returns will be addressed in one of the following manners:
1. Exchange - You can exchange the goods for any other product(s) of the same value. Shipping fees will be due over and above.
2. Refund - A full refund to the payment method used for the purchase within 7 days excluding shipping fees.
3. Gift Card - Request a gift card in the form of a discount code to the value of the product(s) purchased excluding shipping fees.
*Note - All returns shipping is to be arranged by Flynn Jaxon (Pty) Ltd, at the cost of the customer. Shipping costs are non-refundable. To arrange a return please contact us by email at email@example.com for delivery details.
Please note that Flynn Jaxon (Pty) Ltd is not liable for any errors made by the customer in variant selection on orders.
If the return is due to a quality defect, Flynn Jaxon (Pty) Ltd will absorb the returns shipping costs and exchange the item(s) at no cost to the customer.
Non-returnable/refundable items include: