Shipping policy

Order Process

Our order processing lead-time is between 1-2 working days (*) from receipt of a completed, paid order. Our lead-time may be extended by an additional 1-2 working days over launch / sale periods and at month-end. Please allow for shipping time thereafter.

NB: Orders will only be processed and/or delivered on working days (i.e. not on weekends or public holidays).

Shipping Process

  1. Main City Centres 1 - 3 working days for delivery
  2. Outlying Areas 4 - 5 working days for delivery
  3. Express Shipping 1-2 working days for delivery (Main City Centres)
  4. Locker options will vary in lead time for delivery

Shipping Costs

All shipping costs will be reflected at checkout according to your geolocation from the provided shipping address.

Express Shipping

  1. Available to Main City Centres ONLY (**)
  2. Any paid Express Delivery orders placed by midday will be processed and shipped from FJ HQ that same day. Noting that an additional 1 - 2 working days for shipment will apply thereafter.
  3. Maximum weight per parcel = 5kg.
  4. For any incorrectly booked orders, refunds can be arranged via Discount Code ONLY.

(**) Additional fees may apply for Outlying Areas.

    Additional Info

     

    1. Delivery is free for orders over R1200 ONLY in Main City Centres OR over R2500 for outlying areas.
    2. You will receive an Order Fulfilment / Dispatch Confirmation Email once your order has been dispatched.
    3. Your order may be delivered anytime between 08h00 and 17h00 and a signature (from you or a responsible third person) will be required as proof of delivery.
    4. If you are not available at the time of delivery, and you have not agreed to allow a third person to accept delivery on your behalf, then you will be contacted by the courier service to arrange for a second delivery attempt - please be sure to answer any unknown calls, so as to avoid any unnecessary service delays as a result.
    5. Errors and omissions excepted (E&OE) on shipping address details supplied.
    6. Multiple failed delivery attempts may result in your parcel being returned to sender (FJ HQ), with further shipping costs then being incurred by yourself, prior to re-booking of shipment.
    7. The onus/responsibility is on the customer to ensure that they collect their parcel from the locker within the given timeframe advised by TCG/Pudo, before it is returned to the depot/kiosk, which may incur additional costs.

      (*) For any urgent orders please contact us directly, we will endeavour to assist wherever possible!