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Order Process
Our order processing lead-time is between 1-2 working days (*) from receipt of a completed, paid order. Our lead-time may be extended by an additional 1-2 working days over launch / sale periods and at month-end. Please allow for shipping time thereafter.
NB: Orders will only be processed and/or delivered on working days (i.e. not on weekends or public holidays).
Shipping Process
- Main City Centres 1 - 3 working days for delivery
- Outlying Areas 4 - 5 working days for delivery
- Express Shipping 1-2 working days for delivery (Main City Centres)
- Locker options will vary in lead time for delivery
Shipping Costs
All shipping costs will be reflected at checkout according to your geolocation from the provided shipping address.
Express Shipping
- Available to Main City Centres ONLY (**)
- Any paid Express Delivery orders placed by midday will be processed and shipped from FJ HQ that same day. Noting that an additional 1 - 2 working days for shipment will apply thereafter.
- Maximum weight per parcel = 5kg.
- For any incorrectly booked orders, refunds can be arranged via Discount Code ONLY.
(**) Additional fees may apply for Outlying Areas.
Additional Info
- Delivery is free for orders over R1200 ONLY in Main City Centres OR over R2500 for outlying areas.
- You will receive an Order Fulfilment / Dispatch Confirmation Email once your order has been dispatched.
- Your order may be delivered anytime between 08h00 and 17h00 and a signature (from you or a responsible third person) will be required as proof of delivery.
- If you are not available at the time of delivery, and you have not agreed to allow a third person to accept delivery on your behalf, then you will be contacted by the courier service to arrange for a second delivery attempt - please be sure to answer any unknown calls, so as to avoid any unnecessary service delays as a result.
- Errors and omissions excepted (E&OE) on shipping address details supplied.
- Multiple failed delivery attempts may result in your parcel being returned to sender (FJ HQ), with further shipping costs then being incurred by yourself, prior to re-booking of shipment.
- The onus/responsibility is on the customer to ensure that they collect their parcel from the locker within the given timeframe advised by TCG/Pudo, before it is returned to the depot/kiosk, which may incur additional costs.
(*) For any urgent orders please contact us directly, we will endeavour to assist wherever possible!
Returns may be requested within 14 days from purchase. Items must be returned unused, in their original condition and in the original packaging, and will be inspected upon receipt. Only approved returns qualify for one of the return options below. Returns will be addressed in one of the following manners:
- Exchange - You can exchange the goods for any other product(s) of the same value. Shipping fees will be due in addition.
- Refund - A refund to the payment method used for the purchase, within 14 days, excluding shipping fees. Deductions due to associated transaction fees (R5)* incurred may apply.
*Subject to change. - Gift Card - Request a gift card in the form of a discount code to the value of the product(s) purchased, excluding shipping fees.
*Note - All returns shipping is to be arranged by Flynn Jaxon (Pty) Ltd, at the cost of the customer. Shipping costs are non-refundable. It is imperative that the correct shipping/collection address and postal code; otherwise, Flynn Jaxon (Pty) Ltd is absolved of any incurred costs and is not held liable for any delays. To arrange a return please contact us by email at hello@flynnjaxon.co.za for further details.
In-person exchanges are not permitted as we are strictly an ecommerce store.
Please note that Flynn Jaxon (Pty) Ltd is not liable for any errors made by the customer in variant selection on orders.
If the return is due to a quality defect, Flynn Jaxon (Pty) Ltd will absorb the returns shipping costs and exchange the item(s) at no cost to the customer.
Non-returnable/refundable items include:
Gift cards
BIBS
FRIGG
Mushie
Shnuggle
Grech + Co
Skincare
Sale items
Footwear
Swimwear
Special edition collections (for eg Christmas, personalised items)
Dedicated customer service contact line: 078 437 3273